Refund policy
Return & Refund Policy
Every ASTRO2049 item is printed to order for you by our print partners. We keep no stock. This policy explains what happens if something goes wrong, and your right to change your mind.
1. Damaged, defective or misprinted items If your order arrives damaged, misprinted or with a manufacturing defect, or you received the wrong item: - Email us at astro2049store@gmail.com within 30 days of delivery. Include your order number and clear photos of the problem (and of the shipping label if the package is damaged). - You don't need to send the item back unless we ask you to. - We will send a free replacement or give you a full refund, whichever you prefer. - Your legal rights don't end at 30 days. Consumers in the EU and Northern Ireland have a 2-year legal guarantee of conformity, so if a defect shows up later, contact us and we'll repair, replace or refund as the law requires. Normal wear and tear isn't a defect.
2. Lost or late parcels If your order hasn't arrived within the delivery time shown on the product page, contact us. We'll track it with the carrier and, if it's lost, we'll send a replacement or refund it. Please check that your shipping address is correct when you order. We can't cover parcels sent to an incorrect address given at checkout.
3. Right of withdrawal: 14 days (EU, Northern Ireland and UK consumers) If you are a consumer in the EU, Northern Ireland or the UK, you can withdraw from your purchase within 14 days of the day you (or someone you named) receive the item, without giving a reason. - To withdraw, send us a clear statement by email to astro2049store@gmail.com (for example: "I withdraw from my order #____ received on ____"), before the 14 days are up. - Then send the item back within 14 days of telling us, to: ASTRO2049 – Ivan Ghilardi, Via Don Guerrino Bertolin 17, 30016 Jesolo (VE), Italy. Please email us before you ship. - You pay the cost of returning the item. Items ship from the USA or Europe, but returns go to our address in Italy, so the cost depends on where you are. - Please return the item unused and in its original condition. You may be liable for any loss in value caused by handling it more than needed to check what it is. - We'll refund the price of the item and the standard shipping you paid within 14 days of receiving your withdrawal notice, using your original payment method. We may hold the refund until we receive the item or you send proof that you've shipped it back, whichever comes first.
4. Other changes of mind (outside the EU, Northern Ireland and UK) Because every item is made to order, we can't accept returns for change of mind or wrong size choice outside the cases above. Please check the sizes (in inches and cm) on the product page before you order. Damaged, defective or misprinted items are always covered (section 1).
5. Cancelling an order Write to us as soon as possible. If production hasn't started, we'll cancel and refund in full. Once an item is in production it can't be cancelled. You can still use your 14-day right of withdrawal after delivery (section 3).
6. Refunds Approved refunds go to your original payment method. After we issue it, your bank or card company may take a few business days to show it.
Contact ASTRO2049 – Ivan Ghilardi, Via Don Guerrino Bertolin 17, 30016 Jesolo (VE), Italy — astro2049store@gmail.com These terms don't affect your statutory rights as a consumer.
Model withdrawal form
To: ASTRO2049 – Ivan Ghilardi, Via Don Guerrino Bertolin 17, 30016 Jesolo (VE), Italy, astro2049store@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ____
Ordered on ____ / received on ____
Name: ____ Address: ____
Date: ____